Angie Herbers has written a really interesting review of what appears to be a very interesting white paper about... reducing client stress in your office. There are a variety of reasons for this, chief among them that communication works better in a relaxed atmosphere, and clients are more likely to follow your recommendations. The way you ask questions and the environment you ask them in seem to be important.
I also thought the article on broker-dealer due diligence was very revealing, but perhaps not in the way the author intended. I mean no disrespect; it's good information, but it also suggests that the business environment for broker-dealers is awfully difficult these days. Mark Tibergien always offers great advice and information, as does the Angie Herbers column, and Dan Skiles and Tom Giachetti. And you might find it interesting to know some of the biggest compliance violations in the broker-dealer world.
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